Business applications product manager. Fifteen years of experience with progressive responsibilities in retail, manufacturing, and professional services industries. Track record of successful projects, ranging in budget from $15k to $12m. Twelve years of experience leading successful teams of two to six.
Curious, empathetic, and passionate about continuous improvement. Strategic and analytical with a pragmatic focus on operational delivery and achieving business value.
2011 University of Washington Foster School of Business MBA
CRM, PSA, and Accounting Platform. Lead vendor selection, release planning, and implementation for $1.5m SAS, salesforce.com platform-based SRP, resulting in organizational efficiencies and projected revenue increases several points above plan in the first year after release.
Merchandise Ordering, Nordstrom Canada. Defined process, metrics, and application roadmap for merchandise ordering for Canada stores. Processes and applications were subsequently rolled out across 300+ US stores.
Retail Assortment Plan. Product owner for $2m, 1-year custom development project. Overcame a history of dysfunction to successfully deploy one of the first Scrum projects in the organization.
Merchandise Market Planning. This $4m, 2-year waterfall project was delivered ahead of schedule and on budget due to crisp requirements definition resulting in a streamlined, user-centered design.
Enterprise Resource Planning (ERP). Completed custom development ERP in two years, enabling food manufacturer to grow from $800k to over $2m in revenue one year after an industry change.
Jenava is able to translate what (users) say they want into options that will effectively solve the business question being asked. – Director of Product Management, Nordstrom
She knows how to identify the key needs from upper management (VP's and above) and is easily capable to design and develop systems that can have a profound impact on the performance and support of operations. – CFO, SK Food Group
Master of Business Administration
Concentrations in Operations Management and Quantitative Methods, including machine learning and forecasting
Bachelors of Arts, Social Psychology with Photography, Piano and Japanese
Thesis: “Social Influencers on the Aspirations of American High-school Seniors”